FAQFrequently asked questions

If you have a question about SEOprofiler, read the following frequently asked questions or click a link on the left to read the manual. You can also send us a message.

General questions

What is SEOprofiler?

SEOprofiler is a web application that helps you to get higher rankings on Google and other search engines.

With high rankings on search engines, you will get more website visitors, more customers and more sales.

Why should I use SEOprofiler instead of other tools?

1. You save time:

SEOprofiler focuses on the up-to-date SEO tasks that are needed to get high rankings with Google's current ranking algorithm.

2. You get the best tools:

With SEOprofiler, you get cutting-edge tools that help you to stay ahead of your competitors:

  • Link building, analysis and management: sophisticated backlink building tools, backlink optimization tools, competitive backlink intelligence tools, unique backlink database
  • Web page optimization: reliable website optimization that delivers results. Get high rankings for your keywords.
  • Rank checking: the Ranking Monitor checks the position of your website on Google, Yahoo and Bing for any keyword in many different countries
  • Website audit: quickly find and correct all errors on your web pages. Make sure that search engines can index your web pages correctly.
  • Keyword research, analysis and management: competitive keyword intelligence tools, keyword difficulty tool, 11 keyword optimization tools, keyword tutorials, unique KeywordIndex™ keyword database
  • Results checking, analysis and research: monitor social networks, competitive ranking intelligence tools, social media checker, unique competitive Google ranking database
  • Google AdWords research and optimization: competitive Google AdWords intelligence tools, comprehensive Google AdWords tutorials, unique competitive AdWords database
  • Powerful reporting: SEOprofiler enables you to create impressive reports that you can give to your clients and your boss
  • Plus full access to Google Q&A, and more.

We continually update and improve SEOprofiler to keep it up-to-date with the latest search engine ranking algorithms.

3. Only white-hat SEO methods:

SEOprofiler uses only safe optimization methods that are approved by search engines. Our spam-free optimization methods help you to get high rankings that last.

4. You get the best value:

SEOprofiler is a full-featured SEO tool that offers everything you need to get high rankings for a very competitive price. A comparison of SEOprofiler to other SEO tools can be found here.

Does SEOprofiler work with websites from my country?

SEOprofiler is an international SEO tool that works with websites from all countries that use the Roman character set (for example, English, Spanish, German, French, Italian, Dutch, Danish, Norwegian, Portuguese, Swedish, etc.).

Is it safe to use SEOprofiler?

SEOprofiler uses only search engine optimization methods that play by the rules of the search engines. These methods are called white-hat SEO. This has several advantages:

  • Search engines: They win as they are provided with pages that are easy to understand and that contain the quality information that their visitors search for.
  • Searchers: They win as they are getting what they ask for from the search engines. They search for "inexpensive lcd tv" and get a page about inexpensive lcd tv's.
  • Web site owners: They win as they are getting quality visitors who are interested in what their website has to offer.

Some companies offer fully automated "SEO" solutions. For example, they promise hundreds of backlinks automatically, or you pay a certain amount to get a certain number of backlinks, etc.

These methods are very risky and Google considers them spam. Google's engineers are working hard on detecting automated systems and manipulation attempts. If you can find a fully automated "SEO" solution on the Internet, it's very likely that Google's engineers can find that service, too. If you want to get high rankings that last, avoid these so-called black-hat SEO methods.

The tools in SEOprofiler play by the rules of Google and other search engines. That means that you will get great results and peace of mind.

Use the tools in SEOprofiler to build websites that are beneficial to web surfers, website owners and search engines. This leads to lasting high rankings on Google and other search engines.

Technical questions

From where does SEOprofiler get the competitive intelligence data?

SEOprofiler servers

We run our own crawling servers to offer you the best possible data for your research.

The sophisticated technical infrastructure that is needed to offer you our detailed backlink, ranking and AdWords databases costs us several thousand dollars each month.

We do the work and you get the high-quality information that you need. With SEOprofiler, you get accurate data that is not available on other websites.

Some facts about our databases:

  • More than 100 web servers continually search the web for new links, rankings and Google AdWords ads.
  • Our backlink and ranking databases are several terabytes big (1000 GB are 1 terabyte).
  • Our databases are continually updated and extended to make sure that you get accurate and actionable data.

The reports show an outdated image of my website. Why?

The image is only used to illustrate the analyzed website, and it has nothing to do with the contents of the reports. The reports are always based on up-to-date data.

We get the thumbnail image for your website from BitPixels.com. We have no influence on the update frequency of the image. As the image is only for illustration purposes, you can simply ignore it.

Can I have further information about the backlink data?

Better data

We operate our own web crawlers to find the high-quality backlinks that Google and other search engines won't show you. Our web crawlers analyze the web and update our link database on a continuous basis, globally. As we find new pages or new links on existing pages, we can add these straight to our database.

  • All of our links are available with extra data; for example, the ratio of outbound and same-site links on the linking page, the position of a link on the page or tags (in addition to data such as anchor texts, attributes, age, title of linking page, etc.).
  • The database is continually updated every minute.
  • All of our links are canonicalized and unique; for example, www.example.com/index.html and example.com/ count as the same link for us. Our backlink reports inform you about canonical problems on your website.
  • We do not index links from Asian and most African web pages; for example, we do not index links from .cn or .th pages, because our target group cannot read these pages anyway.
  • We don't differentiate between www.domain.com and domain.com. Both count as the same subdomain for us. Of course, you can also run reports for subdomains.
  • We don't index links from a site to itself. SEOprofiler only collects inbound links, not same-site links.
  • Our backlink reports group and filter the backlinks so that you get actionable information. We parse the links for you. Of course, you also get a CSV file with the raw data.
  • You get up to 30,000 backlinks to any domain with SEOprofiler. That's much more than you get from Google or other sites. If you find a service that promises billions of links, check how many links you will actually get. You will always get more links with SEOprofiler.

SEOprofiler helps you to concentrate on the really important links. You will save time and that you will get results more quickly.

Can I have further information about the AdWords and ranking data?

International results

We monitor the rankings and ads for the 15 million most popular keywords. The top 10,000 keywords account for 10.6% of all searches, and every fifth search is for one of the most popular 10,000 keywords. 20-25% of all queries have never been searched before.

Any further keyword after the top 10,000 ones belongs to the "long tail." Long tail keywords are very specific keywords that aren't searched very often.

The 15 million keywords that we check represent the vast majority of the keywords that are regularly searched on Google and that regularly deliver the most visitors.

We monitor keywords in 15 countries of all continents:

  • Austria
  • Australia
  • Brazil
  • Canada
  • France
  • Germany
  • Great Britain
  • India
  • Italy
  • Mexico
  • Netherlands
  • New Zealand
  • Spain
  • Switzerland
  • USA

We support keywords in 7 languages: English, Dutch, French, German, Italian, Portuguese and Spanish. Just like the backlink database, the ranking and AdWords databases are continually updated.

Why does it take so long to display some results pages in my web browser?

The analysis tools in SEOprofiler deliver much more information than other analysis tools. In addition, the results are parsed and sorted so that you get the information that is the most important to you as quickly as possible.

The results pages can become very large. For example, the weekly organic keyword opportunities page can have a size of more than 2 MB. If you have a slow Internet connection and an old web browser, it can take some time to display such a page.

With a modern browser and a computer that has at last 2 GB RAM, there won't be any problems (the more RAM, the better).

We recommend that you install the latest version of Firefox, Google Chrome or MS Internet Explorer to make sure that you get the best performance.

Tool FAQ

Top 10 Optimizer FAQ

Ranking monitor FAQ

Pricing, ordering and billing

How can I buy SEOprofiler and how does the special offer work?

You can pay with credit card or PayPal. SEOprofiler is a monthly subscription service. There are no long term contracts or commitments on your part. You simply pay month-to-month. If you cancel, you’ll be billed for the current month, but you won’t be billed again.

We sometimes offer a trial month for a reduced price. When you buy the special offer, you will automatically be billed the regular price after one month. If you don't want that, simply cancel your subscription during the first month. Recurring orders are non-refundable. The trial period won't be reduced when you cancel.

Subscription products are billed on the same day every month. As months have different lengths, you'll be billed on the 28th every month if you purchased after the 28th.

To make sure that the automatic renewals don't come as a surprise, you can always check the next renewal date at SEOprofiler > Your account. You can also find a cancellation link there.

You can upgrade or downgrade your plan at any time. There are no termination fees or any other hidden fees. Detailed pricing information can be found on the pricing page.

PayPal is not available for the special offer. Why?

Unfortunately, PayPal does not allow a lower entry price for subscription offers. If you want to pay with PayPal, please use our regular order page.

Regardless of the order page, you have a full 30 day money back guarantee for the first month and you can cancel anytime.

Do I get a discount if I pay annually?

If you pay annually, you will save 33% every year! If you want to pay annually, use this order page on our pricing page.

After 12 months, the subscription will be renewed for another 12 months. If you don't want that, you can cancel at any time before the subscription renews. Refunds for yearly payments are only available in the first month.

How do you handle refunds?

You have an unconditional 30 day money back guarantee. If you decide that SEOprofiler is not for you within 30 days, you will get a full refund. Just contact us through the private support forum.

Refunds are only available for your initial order and they cannot be issued after your initial month. We don’t prorate for partial months. Recurring orders are non-refundable.

To make sure that the automatic renewals don't come as a surprise, you can always check the next renewal date at SEOprofiler > Your account. You can also find a cancellation link there.

Subscription products are billed on the same day every month. As months have different lengths, you'll be billed on the 28th every month if you purchased after the 28th.

We sometimes offer a trial month for a reduced price. As explained on the offer order page, the special offer month will be changed into a regular subscription after one month. You can cancel the subscription at any time during the trial month without reducing the trial period.

See "How can I buy SEOprofiler and how does the special offer work?" for detailed information.

Where can I view my invoices?

Your invoices are available at SEOprofiler > Your account > Account settings > View membership details.

How can I cancel my account?

If you are a paid member, go to SEOprofiler > Your account > Account settings > View membership details > Cancel to cancel your subscription. You can cancel your subscription at any time. Refunds are not possible after the initial month and we don’t prorate for partial months.

If you want to delete your account completely, SEOprofiler > Your account > Account settings Delete account. This second option is only available if you have a free account.

If you have already canceled your subscription, the cancellation link will not be visible.

How can I change my SEOprofiler plan?

If you want to change your SEOprofiler plan, just order the new plan here. Your old plan will be canceled automatically. We don’t prorate for partial months. Your project information will be available in your new plan (if the new plan supports the number of projects that you had before).

Unfortunately, you have to go through the complete ordering process when changing your plan. We'll endeavor to improve this in future versions.

Support

Where can I get support?

We offer a private support forum that only you can access. All questions are answered within 24 hours (usually much faster, except for weekends). We do not offer support by email.

Do not contact our reseller SWREG as they don't offer product support. Contact us directly to get a reply within 24 hours:

  1. Login to your account.
  2. Select "Private support" in the "Help" menu at the top right corner of the page.

I have a feature request or a suggestion

If you have a feature request or a suggestion, don't hesitate to drop us a line. Customer feedback is vital in our efforts to improve SEOprofiler for you.

More questions? We're here to help!
If you have further questions, comments or suggestions, don't hesitate to drop us a line.

Website audit

Keyword research

Web page optimization

Social media

Result checking

Competitive intelligence

Analytics

Google AdWords

Website submission

SEO reports

FAQ

PDF manual View PDF manual

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